AASM: Active Alerts

Adaptive Service Management: Active Alerts

The Active Alerts page displays the list of active alerts triggered by the Consumable Alert Definitions and by Service Alerts grouped by Devices. By default, when the page first loads, only the alerts triggered today are shown (field Triggered under Filter events has value 'Today' selected).

The page may only be accessed by Administrators and Admin Dealers Users with appropriate Admin Features access from the main menu: Alerts / View Active Alerts.

This page displays a list of filtered devices with their applicable status and overview information as it pertains to the triggered action. Links on this page provide access to the applicable account, parent account or alerts pages. To view the device's Embedded Web Page, click on it's IP address.

Figure 1: Consumable Alerts tab active.

Filter devices: Section (1) Allows you to select values for filtering the devices. The options include:

Combo for filtering all devices, managed or non-managed devices;ces;

Check boxes for filtering devices that have previously triggered alerts or only those that are still active;

Combo box for selecting the group the devices belog to.

Filter alerts: Section (2) Allows you to select values for filtering the active events. The options include:

Alert's Hierarchy: All or only alerts defined by the current dealer (Non-hierarchical) or only the alerts defined by the parent dealer (Dealer hierarchical);

Time interval from when the alert was triggered;

The consumable name and % value and a comparison relation between that value and the value stored in the database for the consumable when the alert triggered;

Combo box for selecting only alerts with specific actions defined;

Check box for filtering active alerts;

Combo box for filtering the alert status.

Notes:

Please note that this section looks different for Service Alerts tab (see figure bellow).

Account selector: Section (3): The combobox allows the user to select the account contianing the devices and a check box for filtering the child accounts or not.

Table filters:s: Section (4): After typing a value, click on the icon to display a popup menu with the applicable filters according to the data types for their respective columns.

Device headings: Section (5) This lines contains information about devices:

Account, Parent Account, Manufacturer, Model, Location, Serial number, IP Address, Local ID, ERP Equip. ID, and total number of active events;

Device events: Section (6) By expanding one (or all) of the rows shown in lines 5, the user can inspect the events that have occurred for each device (according to the filter in Section 3). The user can see:

an icon representing the alert status;

remaining consumable when the alert was most recently triggered;

name of the consumable;

when the alert occurred the first time;

when the alert occurred the last time;

elapsed elapsed time between the first and last alert occurrences;

additional info about the action(s) this alert has or will trigger.

Alert type tabs: Section (7) This tab allows the user to switch between Consumable Alerts and Service Alerts (see figure bellow).

Dismiss alerts: Section (8) This area contains controls for dismissing selected alerts.

Figure 2: Service Alerts tab active.

Please note that Service Alerts tab looks similar with Consumable Alerts except that dismissing alerts doesn't contain a field for specifying the threshold for consumable level above which the consumable is considered replaced and for filtering alerts (section 2) the filter allows the user to specify the events that triggers the alerts (Low Paper, No paper etc.).

Notes:

Displaying the information in this page can take several minutes, depending on the amount of data requested. To reduce loading times, consider narrowing the filter criteria for both devices and events.