ASM: View Consumable Levels

Adaptive Service Management: View Consumable Levels

The View Consumable Levels page displays the list of all Consumable Levels for Devices tha fall within the user specified search criteria.

The page can be accessed by Administrators, Admin Dealers Users and Customers with appropriate access from the main ASM Modules page -> Tracing -> View Consumable Levels.

It is additionally accessible from the Consumable Info column in Device Views feature in Central.

This page displays a list of filtered devices with their consumable(s) information.

The user can select from a list of available filers, to reduce the domain of analysis as follows:

Account selection from a dropdown tree view which displays the hierarchy of the current logged-in dealer/customer;

Check box to filter the child accounts in hierarchy;

Dropdown to filter devices of a specific group;

Dropdown to filter all, managed or non-managed devices;

Dropdown to filter all devices, or those with or without triggered consumable alerts;

Dropdown to filter and hide Consumables updated before a given period of time;

Check box t filter only the devices that have reported consumables;

Notes:

Displaying the information in this page can take several minutes, depending on the amount of data requested. To reduce loading times, consider narrowing the filter criteria for both accounts and devices with or without consumable alerts.

Reasons for Missing Coverage

- Reasons are shown when coverage is not present on a device, for any color;
- Reasons are shown only if the Historical Supplies Coverage Calculation is enabled in the Server Configuration page, Functionality section;
- Reasons are calculated only for markers: Toner, Ink, Wax;

- Supported coverage colors: Black, Cyan, Magenta and Yellow;

- Reasons may be only one of the following values, in below order:
1. No supplies reported: No supplies information is reported by the device from the MIB;
2. No supply levels reported: Supplies levels reported are all Normalized (usually same value);
3. Not enough device info: Not enough information is provided by the device to map to SBS parts information;
4. Not enough supply history: At least 2 entries and a 5% supply level change are required for coverage calculations;
5. No matching supplies: Supply parts information is not in SBS;
6. No yield information: The Yield part information is not in SBS;
6. Invalid page counters: No meter reads are associated to the supplies changes. The search window used is of 25% from the supply lifetime, with a max of 7 days before and after the change occurred.